Contact Us / Buying / Sales Enquiries / Terms
& Conditions / Customs |
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The best way to contact us (and the method we prefer) to enquire
about buying a sword or other edged weapon shown on this site, or
if you want to contact us regarding valuing or buying a sword, is
to do so by email. If you have JavaScript enabled,
you will see and be able to click the link below;
If you have JavaScript disabled, you will have to type out the
email address manually. Here is a photograph of that email address
(you can not click it, you have to type it out yourself);

We go to such lengths to prevent automated email harvesters from
getting our email addresses to add to pharmacy, etc. sales spam
lists.
Please note: We do not sell sword parts (other than those listed
on vBid Me) or
provide sword refurbishment services (WeI recommend Crisp &
Sons in England), sorry.
Payment Methods
We accept bank transfers, UK bank deposits, PayPal and
Western Union only. Please see our Sword
Packing / Shipping page for terms & conditions plus optional
insurance plans.
Paying by PayPal
a) Due to PayPal's high charges, we need to pass these on. We therefore
apply a surcharge of 4%.
b) Due to PayPal's seller protection rules, We will only ship to
the account holder's address on file with PayPal unless the buyer
is a repeat customer.
c) Payment must be in GBP (it is easy to pay in GBP even if your
PayPal account is in USD or Euros).
d) First Time Customers: To protect against fraud, we may require
two equal payments of 50% each. If you provide us with your PayPal
email address, we will send you two such payment requests; one marked
"50% deposit", the other "50% balance". You
can pay both immediately, no problem, so it will not delay your
order being shipped.
Paying by IBAN (EU to EU bank transfers)
There are no surcharges for IBAN payments. Payments can
be made in GBP or Euros; the later only once the exchange rate has
been agreed by us.
Paying by International bank transfer
Payments are to be sent "all charges paid". However,
due to the fact "all charges paid" does not cover the
charges we incur at our receiving bank, we have a surcharge of 6
GBP for this payment method. Payments can be made in GBP, USD or
Euros; USD / Euros only once the exchange rate has been agreed by
us.
Paying by UK Direct Bank Deposit
There are no surcharges for buyers who pay directly into
our UK account from any other UK bank.
Western Union
There are no surcharges for Western Union payments. We
may require Western Union payments in Euros however, so first the
exchange rate has to be agreed.
Exchange Rates
When you pay in USD or Euros, we do not make any extra
from this. We always use the market exchange rate on Yahoo finance:
GBP
to USD - GBP
to Euro.
Discounts
We am sometimes asked for a discount. Generally we do not discount
for new customers, though you are welcome to ask (just expect us
to say "No" though and be pleasantly surprised if we say
"Yes"). We do however offer a discount for repeat customers.
Repeat customers receive a 10% discount on additional items up to
the value of previous non-discounted orders; this means if you buy
/ have only bought a bayonet from us for £100 and then ask
for a discount on a £1000 sword, we will only be able to offer
10% of £100. We also offer a 10% discount to serving officers
of any NATO country, and also to those serving in the Australian
or New Zealand armed forces.
Your Security / Terms & Conditions
We have sold hundreds of swords around the world both from our
own sales site and eBay (for example see: Snr
Sword - we are no longer am registered with eBay because of
their tightening and maddening ban on swords, amongst other things,
but you can see weI had 100% positive feedback from our customers).
You can pay us by bank transfer to our UK bank account or by PayPal
or by Western Union. UK bank and PayPal accounts are not easily
come by and do they do not tolerate unethical and / or poorly described
transactions; we have held our bank and PayPal accounts in good
accord for years.
We guarantee all of the items for sale here are authentic and as
described, except where we include doubt ("I / we think",
"I / we believe", etc.). If you buy an item which is not
as described from us, I will refund the cost including return shipping
as long as the item is in the same condition as it left us; the
burden of proof regarding incorrectly described items is with the
customer of course. We can only accept returns for refund if notified
of an issue within 4 weeks of the date of receipt by you of an item;
it may take longer to return the item to us, etc. but you must make
a claim within 4 weeks of the delivery of the item to your specified
delivery address. If you buy / pay for an item from us and then
change your mind, we may take it back and refund if you are honest
about the matter; we may require a restocking fee if we do accept
an item back in such a scenario.
We try to include condition information in the item descriptions
but you should ask specific questions and ask for specific images
if in any doubt. Remember, most of the items on this site are antiques
that have seen harsh use. We keep the full sized images of the photos
on this site on PC's and are happy to provide these but not for
re-use (if you want a photo of a sword for a web site or anything
else, please be open and ask up front).
We do not suggest writing to or calling (as we believe it is always
good for both parties to have electronic / documented records of
what is discussed), but for the record the contact details are;
Sword Sales UK
Penthouse (Suite 5112)
PO Box 7169
Poole
Dorset
BH15 9EL
England / UK
Tel: +44 (0)844 7749577
Or
Sword Sales EU
Apartado Postal 43
36450 Salvaterra de Miño
Spain
Our best contact number being in Spain and available to callers
worldwide;
Tel: +34 634 418 518
Customs
The buyer is responsible for ensuring they are legally able to
import whatever they buy from us. A good reference for this is the
Universal
Postal Union Restrictions By Country page; simply look for the
country you are resident in and check Section XIX / Chapter 93 which
covers arms under that country. We do not take any responsibility
for this; we only take responsibility for (guarantee) clearing outbound
customs; Iberia (Spain / Portugal), New Zealand or the UK (wherever
the purchased item is, it will be sent from - we have addresses
in all three, though most of our swords are in the Iberian Peninsula).
Some countries allow antique / collector's edged weapons but only
with a import permit; it is the buyer's responsibility to check.
European Union: Shipments within the EU do not
matter UNLESS the member state you are in classifies antiques weapons
as literal weapons, not collector's items / antiques. The only EU
state we are aware of with any issues in this respect is the Netherlands,
but we will happily send items there as it is the buyer's responsibility
to check. Sending goods within the EU is legally "Movement
of Goods", not export / import. Many people in the UK think
swords are banned there; antique and collector's swords (such as
WW2 Japanese and German edged weapons) are not banned at all; only
so called "Samurai" swords (cheap copies of Japanese Katanas)
are banned. Of course, all countries prohibit people from carrying
swords in public, but to keep at home the swords you see here are
not a problem.
Outside the EU: Buyers have the responsibility
of checking with their domestic Customs authority to determine if
the item they are interested in is permitted / requires an import
permit or not. None of our items require an export license because
they fall under the financial thresholds set by EC
Regulation 3911/92 which governs antiques and in particular
which items can be considered restricted "cultural goods".
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